Your success is our success and we want to do all that we can to meet your needs of return, warranty, and defected product.
All products are brand new with full manufacturer's warranty. Most products we sell are covered by a manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair.
All returns must have original packaging - no exceptions. We will refund your money as long as the merchandise shows no sign of wear or abuse. We will NOT refund shipping charges or pay for the item to be returned. Items must be returned within 30 days of purchase date. Please Note: We do NOT accept returns or exchanges on ammunition, firearms, bows, game calls, clearance/closeout items, DVD’s / electronics, services or background checks, hunting or fishing license, underwear / lingerie. All refunds will be refunded with the same method of payment except cash payments over $50 which will be refunded on gift card. ALL motion decoys must be returned directly to the manufacturer for defect and warranty. NO direct returns to FFO for motion decoys after purchase.
Returning Footwear and Waders
Once worn outside these products cannot be returned, unless defective. Tears, punctures, rips or other types of damage are not warrantable and no refund will be issued. All waders are subject to their manufacturer warranty. Waders will be taken through a test tank on site to determine whether it is under manufacturer warranty or wear & tare. All returns must have original packaging - no exceptions
Defective or Damaged Merchandise
All items received damaged must be reported within 2 business days by calling (731) 885-5056 or e-mail us at firstname.lastname@example.org. Always inspect and test your equipment immediately upon delivery, even if you do not plan to use it right away. Most products we sell are covered by a manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement of repair. If you have any questions concerning this warranty, please contact us at (731) 885-5056 between 8:00 am and 6:00 pm CT. FFO shall in no way be obligated to incidental or consequential damages of any kind. The obligation of this warranty shall be limited to the repair, replacement or credit (up to the amount of the original purchase price) only. FFO will make the sole determination as to the validity of any warranty claim and to the method of compensation.